Welcome to Nirvana Ticketing, a segment of Nirvana Sports Management. By utilising our services, you consent to adhere to the subsequent Terms and Conditions. Should you disagree with any aspect of these Terms and Conditions, we kindly request you to abstain from utilising our services. It is important to acknowledge that we retain the prerogative to adjust these Terms and Conditions as deemed necessary.

Booking Process

(a) All bookings must be made directly through Nirvana Ticketing, either via our upcoming website, email, or phone.
(b) When you are making a booking, an account will be automatically created for you, containing your ticket details.
(c) Your contract with us is confirmed once you receive a booking confirmation via email.
(d) If a booking is made over the phone, a contract is formed only upon receiving a confirmation email.
(e) By making a reservation online, email, or through phone sales, you agree to these Terms and Conditions.
(f) We reserve the right to terminate any contract due to improper conduct by the client or any member of their party. Strictly no refunds will be provided in such cases.
(g) Nirvana Ticketing reserves the right to cancel bookings in the event of price errors.
(h) Deposits paid are non-refundable and non-transferable. Failure to pay the balance may result in cancellation of the package, with all payments forfeited.
(i) Paid packages are non-refundable and non-transferable.
(j) Reselling packages purchased through Nirvana Ticketing is strictly prohibited.

Client Responsibilities

(a) Ticket requests are exclusively accepted from individuals aged 18 and above. It is the client’s duty to ensure the accuracy of all personal details provided.
(b) Bookings must be made using ID names to prevent any confusion or access to venues. Each client is accountable for possessing a valid passport and or ID and any essential documentation.

Payment Methods
We accept major credit/debit cards and EFT payments for Nirvana Ticketing packages. Payment must be made in full at the time of booking unless otherwise specified. Any payments made via EFT must be received within the specified timeframe to confirm the booking. In the event of a failed payment, we reserve the right to cancel the booking. All payments are non-refundable unless otherwise stated. By proceeding with payment, you agree to these terms and conditions.

Pricing
We reserve the right to amend package prices and correct price errors. All prices listed are subject to change without prior notice. Any discounts or promotional offers are subject to availability and may be withdrawn or modified at our discretion. All prices displayed are inclusive of applicable taxes unless otherwise stated. Payment is required in full at the time of booking unless otherwise agreed upon. Refunds will not be provided for any price adjustments made after the booking is confirmed. By purchasing a ticket package, you agree to abide by these pricing terms and conditions.

Event Tickets
All event tickets are non-transferable and valid only for the specified selection. While we aim to accommodate group seating, it cannot be guaranteed. Please note that away colours, flags, signs, or banners are strictly prohibited in the home section.
Event Changes/Cancellations
If there are any changes or postponements, ticket packages will be automatically transferred to the new date, and no refunds will be provided.

Unforeseen Circumstances
Nirvana Ticketing is unable to provide refunds for events beyond our control. Payments will be kept as credit for future bookings. In the event of unforeseen circumstances such as event cancellations or rescheduling, we will endeavour to provide alternative options and or communicate the new date. However, we cannot guarantee availability or exact match of the rescheduled event. By purchasing a ticket package, you acknowledge and agree to this policy.

Name Changes
Clients are required to inform Nirvana Ticketing of any name changes at least 10 days before the package begins.
Complaints Procedure
Clients are encouraged to report any issues promptly during their attendance at matches. Written complaints must be submitted within 14 days of package completion.

Promotional Offers/Competitions
Promotional offers are available based on availability and may be changed or removed at our discretion. Terms and conditions apply to all offers.

Termination of Use
We have the right to end access to our services for improper use or failure to comply with our Terms and Conditions.